What kind of pieces do you carry?
Haus of Bird offers a thoughtful mix of vintage decor, furnishings, tabletop pieces, lighting, art, and one-of-a-kind objects chosen for their character, quality, and ability to live beautifully in a home.
Are your pieces vintage or antique?
Many of our pieces are vintage or antique, while others may be older finds or timeless newer pieces selected to sit naturally alongside them. Individual product descriptions will always note what we
know about a piece and anything worth paying particular attention to.
What does “vintage condition” mean?
Vintage pieces are expected to show signs of age, use, and history. That may include patina, small imperfections, light wear, or subtle variations in finish and texture. We consider these details part of the character of the piece and will do our best to note anything more significant in the listing.
Will my item look exactly like the photos?
We photograph each piece as accurately as possible, but color, tone, and texture can shift slightly depending on light, screen settings, and the naturally varied nature of vintage materials. We encourage you to review all photos carefully before purchasing.
Can I request additional photos or details before purchasing?
Yes — and we encourage it. If you would like additional photographs, measurements, or a closer look at condition details, please reach out before placing your order. We are always glad to help.
Are your items one of a kind?
In many cases, yes. Most vintage and antique pieces are one of a kind, and once they are spoken for, they are unlikely to return in exactly the same form.
Do you restock sold-out items?
Usually not exactly. Some categories may include similar finds over time, but most vintage pieces are singular. If there is something you missed, we recommend checking back often or joining our email list for new arrivals.
Can you place an item on hold?
Because many of our pieces are one of a kind, we typically do not place items on hold. The most reliable way to secure a piece is to complete checkout when it becomes available.
Do you offer local pickup?
Yes — local pickup may be available for select items. If pickup is offered for a piece, the option will appear at checkout or be noted in the product listing.
Do you offer local delivery?
For larger furniture or freight-sized pieces, local delivery may be available within a limited area. Eligibility, timing, and rates will vary by item and delivery address.
How is furniture shipping handled?
Larger furniture, oversized pieces, and freight items may require a custom shipping quote or specialized delivery service. If a custom quote is needed, please contact us with your zip code before purchasing, unless the listing states otherwise.
Do you offer white-glove delivery?
For select large pieces, white-glove or in-home delivery may be available depending on location and carrier availability. If applicable, details will be provided in the listing or arranged after purchase.
How quickly do orders ship?
Small goods typically ship within a few business days unless otherwise noted. Larger, fragile, or freight-sized pieces may require additional processing time. We will always do our best to communicate timing clearly.
Do you ship outside the contiguous United States?
Shipping availability varies by item. Smaller goods may be easier to accommodate, while larger or more delicate pieces may have more limited shipping options. If you are ordering from outside the contiguous United States, please reach out before purchasing.
What is your return policy?
Because many of our pieces are vintage, antique, one of a kind, or limited in quantity, all sales are generally final. We encourage you to read descriptions carefully, review measurements, and ask any questions before purchasing.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact us promptly with photographs of both the item and the packaging. Keeping all packing materials is especially helpful, as it may be needed for an insurance claim or shipping review.
Do you offer refunds on damaged items?
If an item is damaged in transit, we will review the situation and work toward an appropriate resolution, which may include filing a claim and issuing a refund where warranted.
Can I inquire about sourcing or finding something specific?
Yes. If you are looking for a particular category of piece or have something specific in mind, feel free to reach out. While we cannot promise an exact match, we are always glad to hear what you are hunting for.
Still Have Questions?
If you didn’t find what you were looking for above, we’d be glad to help. Please feel free to reach out and we’ll do our best to answer any additional questions.